Chapter 8 – In Case of Emergency

  • Always try to help other people if they are in danger. Don’t just look away, there is always something you can do. By law everyone is required to help a person who is in danger, for example, by providing first aid and calling emergency services (see below).

  • In case of fights, theft, or sexual harassment: call the police (dial 110 on any phone). Police officers are usually friendly. They are there to help you and they will always take all calls seriously.

  • In case of a fire or medical emergency: call the fire brigade (dial 112 on any phone). This number should only be used for (life-threatening) emergencies. The same is true about going to the emergency room at a hospital.

  • If you are a refugee and need to see a doctor, you have to go to the social security office first. Doctors’ surgeries are usually open from 8 o’clock until 12 o’clock in the morning and sometimes in the afternoon, too. Most doctors speak English.

  • If you need to get medication in the evening, or on a Sunday or public holiday, you can go to a late-night or standby pharmacy (“Notapotheke”). To find out which pharmacy is on standby duty, use google or call 22 8 33 (max. 69 Cent/Min.). The name and address of the nearest standby pharmacy is also posted on the doors of all other pharmacies in the area.